Our website uses cookies. This helps us provide you with a good experience on our website. To see what cookies we use and what they do, and to opt-in on non-essential cookies click "change settings". For a detailed explanation, click on "Privacy Policy" otherwise click "Accept Cookies" to enter.
Cookies Preferences
Netmatters uses cookies on their website. Cookies are small text files that are stored on your computer or other device by websites that you visit. This page explains the cookies we use and what we use them for, and lets you turn them on or off. (Some cookies are necessary in order for our website to work properly.) We also explain below which other companies use cookies on our website and what they use them for, and lets you turn those other companies' cookies on or off.
Our website uses cookies in order to make the website easier to use, to support the provision of information and functionality to you, as well as to provide us with information about how the website is used so that we can make sure it is as up to date, relevant and error free as we can. We also use cookies to try to ensure that our online adverts reflect the interests of web users. Further information about the types of cookies that are used on our website is set out box below.
As well as the options provided below, you can choose to restrict or block cookies through your browser settings at any time. For more information about how to do this, and about cookies in general, you can visit www.cookiepedia.co.uk and www.youronlinechoices.eu. However, please be aware that restricting or blocking cookies set on our website may impact the functionality or performance of the website, or prevent you from using certain services provided through the website
Please note that third parties (including, for example, advertising networks and providers of external services like website analysis services) may also use cookies, over which we have no control, although we may receive services from these third parties (including, for example, for targeted advertising purposes and website analytics). These cookies are likely to be performance cookies or targeting cookies (as described below).
Functional Cookies
Functional cookies allow our website to remember choices you make, such as your user name, log in details or language preferences, and any customisations you make to pages on our website during your visit.
Examples of how we use these cookies include:
Live chat
Performance & Analytics
These cookies help us understand how people use our website. They collect information such as which pages on our website visitors go to most often, which features they use, and which websites people have visited before they visit ours. We use this information to improve our website and provide a better user experience.
Examples of how we use these cookies include:
Monitoring and providing statistics on how our website is used.
Helping us improve our website by measuring any errors that occur.
Testing the website's design and operability
Different web browsers may use different methods for managing cookies. Please follow the instructions below, from the web browser manufacturers directly, to configure your browser settings*.
A Customer Relationship Management system (CRM) is a software system that replaces all of the spreadsheets and databases that a business uses to track client/prospect data and houses it all in one location that is accessible to team members.
Connecting all of your sales, leads and customer data, the system stores all communications (such as calls, emails, and meetings), quotes, documentation, and activities associated with a given client or prospective customer.
By tracking an unparalleled amount of complex customer data, a CRM can help identify high value leads and manage existing customer relationships, ensuring that you are providing the best sales/service experience.
We have business software experts in Cambridge, Norwich and Great Yarmouth who can integrate a bespoke CRM system into any business.
A bespoke, integrated CRM solution automatically pulls through key data, communications and activities related to a client/prospect, as well as triggering tasks for your account management team, saving a significant amount of administration time manually inputting data, checking up on account progress, and managing customer communications.
Better Data Collection & Reporting
By automatically collecting and storing a plethora of customer/prospect data, it is far easier for managers to report on performance and identify pain points in their sales/customer management processes.
Increase Customer Retention
By tracking your customer communications, you can better manage client engagement and ensure that they are each receiving the best possible service.
When using spreadsheets to manage this data, customers can often slip through the cracks and go weeks or months without receiving any communication. With a bespoke CRM, automatic alerts can be set up to ensure that each customer is regularly contacted to maintain satisfaction.
Convert Higher Quality Leads
A bespoke CRM can produce lead value scores based on business profiles and past conversion data, allowing your team to easily identify high-priority, valuable leads to target to improve workplace solutions.
By then being able to track and co-ordinate communications through the CRM, you can increase their likelihood of converting these high-value prospects by ensuring regular contact, and that everyone in the sales team is up to date on the lead’s progress.
Convert
Create a cohesive, efficient sales funnel for prospective customers.
Retain
Transform your customers’ experience by co-ordinating and managing communication from one central location.
Report
Collect and store complex sales funnel data for accurate performance reporting.
Why Choose a Bespoke CRM Solution?
A bespoke CRM solution will be specifically tailored to your business. This means it can be designed to collect the data that is most important to your business, as well as being built around your existing operations, meaning that your team will not have to alter their workflows to accommodate a new system.
Similarly, a bespoke CRM is also able to be integrated into your existing software solutions, such as Xero or Sage. This opens an infinite number of automation solutions to improve business efficiency, such as an integrations with your accounting software so you can automatically send out quotes or invoices to prospects from within the CRM system.
If you would like to learn more about bespoke CRM systems and solutions, please get in touch with us in Cambridge, Norfolk or Great Yarmouth.
"I like the fact that I can log into Warren Web and see all the details around a job in one place. It saves lots of time, allows us to remain agile to changes, and makes reporting on performance much simpler"