Understanding the
Basics: Facebook & Instagram
These two platforms are
arguably the heaviest hitters when it comes to reaching customers online in the
digital world, especially when it comes to the content you are pushing out as a
business and there are a few terms that you should be familiar with when
analysing your data on social media. Both organically and paid!
Engagement: This comes in the
form of how people are interacting with your content, likes, comments, shares,
and mentions. Basically anytime someone interacts with your content it counts
as an engagement.
Reach: The clue is in the name
with reach, this is how much your content is being shown to people, the more
reach, the more potential customers you may have.
Clicks: Another obvious one
here, clicks show how many people have physically clicked on your ad or your
content, this is an important metric to measure as it shows truly how many
people are interacting with your content which then leads us onto...
Click Through Rate (CTR): This
relates to the number of times people are clicking on your content divided by
the number of impressions of that post. For example: If your content had 100
impressions with 1 click your clickthrough rate would be 1%. As a rule of
thumb, the average CTR for social media for all industries is 2%.
Conversions: This can mean a
few different things, your conversions are set up by you and can be measured by
product purchases, email signs ups, or course sign-ups to name a few
examples.
ROI: This stands for the return
of investment and is in relation to your conversions. If you spend £10 on your
social media advertising and sell one of your products for £50 your ROI on that
specific ad would be 300% which is very exaggerated. The average ROI across all
industries is around 87%.
ROAS: Stands for return on ad
spend and equates to how much revenue is earned based on every £1 spent on a
campaign.
Google Analytics
Google Analytics is responsible for showing you all of the data that is associated with your website, there are a huge array of things that you can measure on the platform.
What is important the realise is that Google Analytics has different segments on the platform ranging from traffic analysis, Google ads, and specific campaign metrics. Today we'll just be covering the basics:
Traffic Analysis
Organic Search: Relates to how many users have visited your websites organically (not paid) so they have searched google on their own accord and found your website.
Paid Search: Another clue in the name one here, this means that a user has found your website through a result of your paid ad campaign.
Direct: A user is defined as direct traffic when they have typed in your URL on their search bar or clicked on your site through their bookmarks.
Social: Google Analytics can track whether your traffic has come from social media, so websites such as Facebook, Instagram, or Twitter will show up on the platform.
Referral: This type of traffic comes from someone clicking another link on a website that isn't your own. For example, someone has used one of your links on one of their pages and someone has clicked on it.