A Year in Business Automation – Why Are Businesses Investing Now?

Last year, we spoke a lot about the importance of Business Automation for taking organisations to the next level, and have since helped may of our customers gain a competitive edge in their markets.

With experts predicting that over 50% of the work we do now will be automated in the next few decades ,we are continuing to see more businesses than ever invest in automation to improve efficiency, and facilitate scalable, long-term growth. At this point, the question shouldn’t be whether or not to adopt automation, it should be a question of what should you be automating!

At Netmatters, this trend was realised throughout 2022, where we saw a 40% increase in our customers’ total spending on automation projects compared to 2021.

The above graph showcases which sectors saw the biggest increases in spend with Netmatters on automation projects last year:

• Administration and Support Service Activities 
• Information and Communication 
• Manufacturing  
• Transportation and Storage 
• Financial and Insurance Activities
• Construction

To put this into context, the below graph shows how automation spend with Netmatters is divided per sector.

We have seen the majority of investment from the manufacturing and construction sectors, where we have been able to help businesses that typically work on paper-based process models ditch the clipboards and automate key areas of their operations.

With 330% and 167% growth in 2022 respectively, we expect to see continued increases in automation investment across these sectors throughout this year and beyond. This is a trend which is here to stay.

What Does This Data Show?

A Push for Efficiency

Traditionally paper-based industries such as manufacturing and construction have complex and repetitive processes in both their service delivery and pricing structures which require a significant amount of administration and create a high risk of human error on manually focussed tasks.

As the competitive density in these markets increases, it is critical for businesses to be able to offer the most value, both in terms of pricing, and service delivery. Thus, businesses are now realising that they can generate significant advantages over competitors by automating and streamlining these complex processes – minimising their costs and improving the efficiency of their operations. It’s a win-win!

Take a look at how we transformed a manufacturing business by automation key stages in their processes, as well as our implementation of a bespoke business management system for insulation specialists to automate elements of their service delivery – from initial inspection to final invoices.

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