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1st Line Technician
Posted by Bethany Shakespeare
16th December 2024
16th December 2024
What we are looking for
We are looking for a passionate 1st Line Support Technician to join the team, helping to resolve Technical issues for our clients along with providing an exceptional level of Customer Service.
About our values (How we work)
Netmatters is dedicated to the welfare and development of all our team members. We want everyone to enjoy a good work life balance and we go above and beyond to ensure this happens. Health and wellbeing are a high priority for us.
Team is at the core of our “Values” and we strive to deliver a positive end to end experience for all including clients and suppliers.
As an ambitious company, we are continuing to grow bringing both challenges and opportunities keeping things interesting.
Being a conscientious company, we take our responsibilities to the wider community very seriously. We contribute to charities and organize fun sponsored events so all team members can get involved. After years of work, we have achieved carbon neutrality and are now working to take this further.
We are proud to be an equal opportunities employer and we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief or marital status. The Netmatters TRUE Values approach sums up our belief that everyone has the right to be who they are, and to be that person at work.
We're an accredited Living Wage Employer because we believe a hard day's work deserves a fair day's pay.
What You Should Bring:
Good IT and problem solving skills in the following areas:
Anti-Virus
Disk Space
Memory / CPU
Office 365 Management
General PC Issues
VPN Issues
Connectivity Troubleshooting
Wi-Fi Troubleshooting
Creating new users via Active Directory
Service cancellations
Completion of IT Solutions & Project Work
PC/Workstation Installations
Anti-Virus Installation
Strong written and oral skills
Confidence on the phone when dealing with clients
A passion for IT and to learn and develop within our supportive team
Excellent Customer Service skills
Experience working in the outsourced IT support industry
Full UK Driving licence as some of our work is off-site
Some specifics of the role:
You will be required to have a good telephone manner and support your clients through well-oiled organisation skills. You will be expected to be diligent, tidy, endowed with common sense and the confidence to take responsibility. Those who apply will be consistent and able to complete tasks thoroughly applying intelligence and broader understanding where necessary. Good under pressure, punctual and flexible, your first few weeks could look like this:
- Support for PCs and servers remotely and on-site (Win10, Win11, 2012, 2016, 2019 & 2022)
- Installing PCs / upgrading software
- Administration of IP phone systems (via web based interface)
- Supporting customer applications (training provided)
- Setting up email accounts and website hosting (Linux and Windows)
- Support for Mac's remotely and on-site.
Extra skills that would be great:
- A minimum of 2+ years experience in supporting small and medium sized business networks in an outsourced IT company.
Hours: 40 hours per week, Monday – Friday.
Location: Wymondham, Norfolk
All applicants must have a Right to Work in the UK.
What We Offer To You
- A competitive Salary with frequent salary reviews to ensure you are rewarded properly.
- Parking available for all staff at all locations.
- Recognition for exceptional performance through monthly Notable awards with monthly prizes awarded to the ‘Notable of Notables'.
- End of year awards ceremony where winners receive recognition and a well-earned prize including vouchers and perhaps your favourite beverage.
- Real advancement opportunities for any technical or managerial aspirations you may have.
- The opportunity to be a part of something great and thoroughly enjoyable.
- A collaborative environment that is both challenging and supportive.
- A structured workflow to promote mental health that allows you to focus on the task at hand while also allowing you to leave work at work when you’ve finished for the day.
- Short-term sick pay.
- Long-term Illness protection (Income Protection).
- Enhanced Maternity and Paternity Packages.
- Parental Returners Programme.
- Flexible profit share for all staff.
- We strive to make sure all our staff have a good work/life balance so all flexible working requests will be considered.
- 33 days holiday (including bank holidays) rising to 35 days in recognition of long service.
- The option to buy and sell holiday.
- A blend of office and home working.
- Inhouse gym and showers 24/7 (Wymondham office Only).
- Vitality private health insurance to ensure the best physical and mental well-being of all employees.
- Electric car scheme available after 12 months of service.
- Free flu jabs every year.
- Free fruit for all to help with your 5 a day.
- Free access to an amazing confidential personal life coach to promote good mental health.
- Access to Perkbox with free phone insurance, breakdown cover and other great deals.
- Interest free 12-month loans to support you when there are unexpected expenses.
- A comprehensive program of funded events so you can choose to get involved beyond your working day, football, BBQs, running, cycling, nights out and so much more.
- Lunch and Learn Sessions – staff or guest speakers deliver learning sessions on varied topics with lunch provided by us.
- Recognition of life events so we celebrate with you.
- Have your say through multiple feedback routes, allowing you to actively shape the Netmatters of the future.
- Comprehensive development plans to promote personal development whatever your aspirations.
- Open plan offices with break out areas including gaming setups for lunchtime competitions.
- Outside seating area with BBQ’s.
Some More About Us
Netmatters currently has over 100+ team members and growing, working from home or one of our three office locations; Cambridge, Wymondham, and Great Yarmouth.
Over the last 15 years, we have grown steadily and in a controlled manner, ensuring we always stay TRUE to our values and take pride in our transparency and honesty.
Our mission: to drive exceptional business growth for our clients by combining best advice and practice with a dynamic range of technology solutions.
